To touch and to be touched

Examples of several program points:

(all exercises are adapted towards the clients’ needs and wishes)

  • Deal with the personal meeting with interest, compassion and presence
  • Listen with the intention to understand how your client thinks, feels and wishes
  • Observe every persons unique body language
  • Establish good contact within a short timeframe to be able to develop a longlasting connection
  • Establish common ground and agreement in your conversations
  • Different ways to bring the messag across - different ways to send a personal message
  • The right attitude and positive values in action
  • Use your voice and bodylanguage correctly in a situation to create mutual consent
  • Handle complaints, irritation, objection without ending up in an unnecessary argument
  • Develop customer service
  • Increased awareness about your own behaviour and the reaction of others in a communication/meeting

Follow us on