THE PERSONAL CLIENT MEETING

Examples of several program points:

(all exercises are adapted towards the clients’ needs and wishes)

• Deal with the personal meeting with interest, compassion and presence
• Listen with the intention to understand how your client thinks, feels and wishes
• Observe every persons unique body language
• Establish good contact within a short timeframe to be able to develop a longlasting connection
• Establish common ground and agreement in your conversations
• Different ways to bring the messag across - different ways to send a personal message
• The right attitude and positive values in action
• Use your voice and bodylanguage correctly in a situation to create mutual consent
• Handle complaints, irritation, objection without ending up in an unnecessary argument
• Develop customer service
• Increased awareness about your own behaviour and the reaction of others in a communication/meeting