Create consent and agreement

Examples of several program points::                                                                                                      

(all exercises are adapted towards the clients’ needs and wishes)

  • Handling of incoming and outgoing calls/internal telephone communication in a chartibly professional manner
  • Booking personal meetings over the phone
  • Deliver presentations and create agreement over the phone
  • Importance of the correct telephone policy in your professional environment
  • Professional respones-phrasing
  • Dealing with ‘difficult and negative’ calls without falling into a defensive position
  • Mental charging before and after telephone activity
  • Listen with the aim to first ‘understand’ and later ‘to be understood’
  • Importance of the right attitude, values and behaviour
  • Articulation, speed of speach, intensity and choice of words
  • Handling of complaints, objections without resulting in an unnecessary argument

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